We normally start the stream running about 5 minutes before the scheduled start, and we usually start tasting about 2 minutes after. Just before start time, go to our Facebook Live page. There may be many videos or events on Facebook, and they may have various names, but only one will say LIVE. That is the one you want. Click on it to start the watching the stream. At first, you may see a static image with no sound that says "Starting Soon". About 5 minute before we start tasting you should see a countdown timer and you should hear our theme song playing. If you have an issue:
- Refresh Your Page - Make sure you have gone to this exact page: https://www.facebook.com/vintagewinecellars/live and then hit refresh. If you get to the page early, Facebook may be a little delayed in notifying you we went live, but hitting refresh on this page shortly before start time should show you the live video.
- Close your browser, and Refresh again - 99% of the issues people have connecting are that they aren't on the right page, they haven't refreshed, and they aren't looking at the video that says LIVE.
- Refresh some more - Sometimes we do have an issue on our side and we have to restart the stream, or we are not "where" we planned to be. But when ever that is the case, we always come back to our Live page, and we are always the one video that says LIVE. If you lose us - you guessed it - go back to our Live page and hit refresh.
- Check Facebook Help - Unfortunately, if you do have an issue that refreshing doesn't fix, you will need to reach out to Facebook Help. We aren't able to troubleshoot issues with you.