Customer Support

(813) 879-2931
Vintage Wine Cellars

3629 Henderson Blvd

Tampa, FL 33609

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Frequently asked questions

Frequently Asked Questions
Do you ship?

We do! See our Shipping & Delivery page for details.

Do you deliver?

We do! See our Shipping & Delivery page for details.

Can I customize a basket?

Of course! Just give us a call and we will make any customization you would like!

Do you do corporate orders?

Yes, we do bulk basket orders as well as wine selection and delivery for corporate needs. Give us a call.

How do I contact you?

The best way is to use the Contact Us form on this page. We will get back to you quickly. However, if you would like to talk to a real human, you can call us in the shop at (813) 879-2931 and we will be glad to help. Or stop by the store at 3629 Henderson Blvd, Tampa, FL 33609

Virtual Wine Tastings
How do I watch one of your Virtual Wine Tastings?

Our Virtual Wine Tastings are streamed live from our Facebook Live page. At around the start time of the tasting (we normally start the stream running a few minutes before and we actually begin the broadcast a couple minutes after) look for the video marked LIVE. That will be us.

Can I watch a replay of one of your live tastings?

All of our past live tastings are archived on our Facebook Live page. Just scroll down and find the one you are looking for. You can always use Facebook's Watch Party feature to get your friends together and watch the stream to create your own private virtual tasting.

I'm having trouble with the livestream. What do I do?

We normally start the stream running about 5 minutes before the scheduled start, and we usually start tasting about 2 minutes after. Just before start time, go to our Facebook Live page. There may be many videos or events on Facebook, and they may have various names, but only one will say LIVE. That is the one you want. Click on it to start the watching the stream. At first, you may see a static image with no sound that says "Starting Soon". About 5 minute before we start tasting you should see a countdown timer and you should hear our theme song playing. If you have an issue:

  • Refresh Your Page - Make sure you have gone to this exact page: and then hit refresh. If you get to the page early, Facebook may be a little delayed in notifying you we went live, but hitting refresh on this page shortly before start time should show you the live video.
  • Close your browser, and Refresh again - 99% of the issues people have connecting are that they aren't on the right page, they haven't refreshed, and they aren't looking at the video that says LIVE.
  • Refresh some more - Sometimes we do have an issue on our side and we have to restart the stream, or we are not "where" we planned to be. But when ever that is the case, we always come back to our Live page, and we are always the one video that says LIVE. If you lose us - you guessed it - go back to our Live page and hit refresh.
  • Check Facebook Help - Unfortunately, if you do have an issue that refreshing doesn't fix, you will need to reach out to Facebook Help. We aren't able to troubleshoot issues with you.
What's the best way to watch the livestream?

Here are some tips to make your tasting awesome:

  • Check your Connection - Before the tasting, make sure you can access our Facebook Live page and and that you can watch one of the replays of a past tasting to make sure everything is working. You will need a Facebook login to watch the stream. You can also try clicking here to watch any Facebook Live broadcast to see how things will work. The quality of your stream is entirely dependent on your connection to Facebook. For the best stream quality, plug your device in to a network cable to your internet, or make sure your WIFI is as good as possible. If you have issues, check Facebook's support.
  • Plan Your Menu - If you ordered one of our cheese kits to pair with your tasting you are halfway there! But don't forget some nice bread, crackers, olives, nuts or charcuterie, and leave yourself some time to get everything ready before the tasting
  • Pick Your Spot - We recommend getting comfortable in a place where you have a big screen and room for your wine and cheese. Our favorite is on the couch in front of the big screen TV. We connect our device to our TV so we can watch the stream big and in comfort. With 100s of devices, we can't give you much help on getting the stream on your TV, but a little searching on the internet will likely help you. We use the simple method of connecting a laptop to TV via an HDMI cable, but your options may be different. Our second favorite is just a laptop on the dining room table. Whatever you choose, plan it out and make sure it works before the tasting.
Do you do personal virtual tastings on Livestream?

We do with a minimum wine purchase. Typically our virtual tastings are geared towards corporate clients who are purchasing kits of 2 or more bottles for groups of 20+. We will handle shipping or delivery of your kits and work with you to tailor a custom theme for your event. We have done events for bridal parties, for sales events, or for customer meetings. They are a great way to connect with your customers and give them a great experience. We can host on our technology or yours, we can provide a custom tasting or just provide the wine. Email us at [email protected] and we will work with your needs.

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